As the DMV settles into the chilly season, we want everyone in our Nest community to understand what constitutes a true emergency and what's just a seasonal quirk. Here's your guide to a safe and warm holiday season.

What's That Burning Smell?
First, let's address a common winter concern: that burning smell when your heat kicks on. This is typically normal during the seasonal transition and should dissipate quickly. However, if you notice persistent burning odors, that's something we need to know about.

What Qualifies as an Emergency?
At Nest DC, we respond immediately to:

• Fire
• Flood or major water damage
• Loss of heat during winter temperatures
  

These situations require immediate action to protect both residents and properties. Our emergency line is staffed 24/7 for these scenarios.

Winter Prevention Tips

The best emergency is the one that never happens. Here's how to prevent common winter issues:

• Test heating systems and appliances before heavy use
• Keep heating vents clear of furniture and decorations
• Use electrical outlets safely, avoiding overload
• Know your unit's water shut-off valve location
• Report minor issues before they become major ones
  
  

Common Winter Challenges
This season typically brings an increase in:

• Pipe issues and water damage
• Heating system hiccups
• Appliance strain, especially during holiday cooking
  
  

Our Response Protocol
When true emergencies occur:

• We act swiftly to protect both residents and property
• Make cost-effective decisions to address the situation
• Document all actions taken
• Communicate with all parties as soon as possible
  
  

Remember: for non-emergencies, please use our regular maintenance portal. For true emergencies, our emergency line (888)-479-8427 is always available.

If you have travel plans this holiday season, be sure to check out our blog on How to Prep Your home Before Travel. Stay warm and safe this winter!