Leasing Specialist

 

We are currently looking to hire a leasing specialist to start as soon as possible. This position requires working in a team environment. The specialist will be an energetic self-starter and an entrepreneur at heart. We are looking for someone who will be a crucial part of Nest DC's leasing team.

 

Specific tasks related to the Leasing Specialist position may include but are not limited to the following: Answering prospect calls and walking owners through our services | Meeting with potentials clients (both tenants and owners) | Onboarding new properties and owners | Scheduling photos and cleanings of properties | Scheduling/Hosting showings and open houses of properties | Data entry of important information into property management software | Ability to write management proposals and evaluate comps with a market analysis | Writing and editing listings for online advertising | Posting listings to various sites for marketing | Assist staff in running errands such as filling cars with gas, picking up lunch, cleaning, taking cars to car wash or auto repair shop | Processing client applications and creating new lease documents in line with DC Law | Owning the coordination move-in preparations at each individual property | Maintaining client relationships throughout tenancy | Communicating with all departments at Nest | Carrying-on call phone and checking emails while on-call for the weekend you are scheduled as the primary on-caller

     

Classification: Full-time support
Company: Nest DC, LLC
Location: 87 Florida Ave NW, Washington, D.C. 20001
Salary: $44,000- $48,000
Schedule: 8:30am -- 6:30pm, regular evenings and weekends, on-call on a rotating basis (never more than 1 week/month)

     

Strong customer-service aptitude | Strong problem solving skills | Ability to make changes as requested to scope of work | Superior organization and time management skills | Superior time management skills when managing project timelines | Team player mentality | Love of real estate and properties | Knowledge of the city and the different neighborhoods | Knowledge of Apple systems, including iPhone applications | Proficiency in MS Office including Word, Excel and PowerPoint | Tech savvy | Knowledge of the city and the different neighborhoods | Knowledge of Apple systems, including iPhone applications | Preferred: - Knowledge of google calendar for purposes of scheduling and Ability to communicate clearly and accurately to a range of audiences, both verbally and in writing | No Phone Calls Please | Subject line: Leasing Specialist

Client Experience Manager

 

We are currently accepting applications for a future Client Experience Manager, looking to start in early June. We are looking for someone who lives to delight customers with excellent communication skills and a great attitude. Candidates should be able to execute monthly property management processes and create a stellar experience for clients, even when managing challenging problems that do not have simple solutions. This position creates long-term relationships and offers ongoing support to owners and tenants. It is one of the most crucial positions to delivering an exceptional living experience.

 

To be successful as a Client Experience Manager, candidates should be professional, organized, and able to empathize with clients. Candidates must be comfortable with upset clients and find joy in turning a situation from negative to positive. Prior property management experience is not a requirement of this position. Most importantly, a candidate should have a genuine desire to cheerfully solve problems while also maintain some of our most crucial monthly processes.

 

Key Job Responsibilities: Manages administrative property management processes such as lease renewals, roommate swaps, tenant notice, etc. | Manages general email, phone, and web inquiries as well as liaising between associations, tenants, and owners | Actively manages non-maintenance projects for occupied properties (pet requests, rental verifications, noise complaints, neighbor concerns, alteration requests, mail, etc.) | Manages off-boarding process for clients leaving the portfolio and tenants ends leases early | Maintains compliance with DCHA voucher applicants and supports any niche rental programs (ADUS, etc) | Supports leasing team and onboarding team as needed | Manages and administers bi-annual client satisfaction surveys and delivers results and findings back to leadership and teams | Attends team meetings and develops good working relationship with all departments |

 

Job Requirements: Bachelor’s Degree strongly preferred | 1-2 years customer service experience required (ideally at a service-based company) | Strong written and verbal communication skills | High emotional intelligence and empathetic | Ability to find a solution to problems quickly and coach clients to a middle ground | Enjoys problem solving and approaches issues with the mindset that everything is solvable | Desire to be proactive and create a positive experience for others | Strong integrity and ability to manage own time | Multitasker and able to manage multiple priorities on at any time | Derives joy from a positive client experience | Can keep up with a high volume of email |

     

Classification: Full-time support
Company: Nest DC, LLC
Location: 87 Florida Ave NW, Washington, D.C. 20001
Salary: $45,000- $50,000
Schedule: 9:00am -- 5:30pm, some evenings and weekend work