Leasing Specialist

 

We are currently looking to hire a leasing specialist to start as soon as possible. This position requires working in a team environment. The specialist will be an energetic self-starter and an entrepreneur at heart. We are looking for someone who will be a crucial part of Nest DC's leasing team.

 

Specific tasks related to the Leasing Specialist position may include but are not limited to the following: Answering prospect calls and walking owners through our services | Meeting with potentials clients (both tenants and owners) | Onboarding new properties and owners | Scheduling photos and cleanings of properties | Scheduling/Hosting showings and open houses of properties | Data entry of important information into property management software | Ability to write management proposals and evaluate comps with a market analysis | Writing and editing listings for online advertising | Posting listings to various sites for marketing | Assist staff in running errands such as filling cars with gas, picking up lunch, cleaning, taking cars to car wash or auto repair shop | Processing client applications and creating new lease documents in line with DC Law | Owning the coordination move-in preparations at each individual property | Maintaining client relationships throughout tenancy | Communicating with all departments at Nest | Carrying-on call phone and checking emails while on-call for the weekend you are scheduled as the primary on-caller

     

Classification: Full-time support
Company: Nest DC, LLC
Location: 87 Florida Ave NW, Washington, D.C. 20001
Salary: $44,000- $48,000
Schedule: 8:30am -- 6:30pm, regular evenings and weekends, on-call on a rotating basis (never more than 1 week/month)

     

Strong customer-service aptitude | Strong problem solving skills | Ability to make changes as requested to scope of work | Superior organization and time management skills | Superior time management skills when managing project timelines | Team player mentality | Love of real estate and properties | Knowledge of the city and the different neighborhoods | Knowledge of Apple systems, including iPhone applications | Proficiency in MS Office including Word, Excel and PowerPoint | Tech savvy | Knowledge of the city and the different neighborhoods | Knowledge of Apple systems, including iPhone applications | Preferred: - Knowledge of google calendar for purposes of scheduling and Ability to communicate clearly and accurately to a range of audiences, both verbally and in writing | No Phone Calls Please | Subject line: Leasing Specialist

 

House Turnover Coordinator

 

We are currently accepting applications for a future House Turnover Coordinator, looking to start late February or early March. We are looking for a master multi-tasker with excellent communication skills and a great attitude. Candidates should be able to manage turnover projects, create accurate scopes of work, and communicate with clients and internal team flawlessly. Turnover Coordinators are responsible for working with owners to ensure properties are brought up to the Nest standard during the rental phase and that new incoming tenants are set up for success during move-in. This position serves as the bridge between leasing and maintenance teams and is crucial to providing excellent property management.

 

To be successful as a House Turnover Coordinator, candidates should be professional, organized, and client focused while also being thorough and accurate. They should always be prepared and responsive, willing to meet each challenge directly. Turnover Coordinators must be comfortable with email, hands on field work, managing an in-house field team, coordinating with outside vendors, tracking small details, creating estimates, and excel at both verbal and written communication. Most importantly, a Turnover Coordinator should have a genuine desire to maintain the condition of historic homes while providing stellar service to both owners and tenants.

 

Job Responsibilities:

 

Prepares vacant rental properties by generating list of needed repairs and managing turnover work (including cleanings, painting, outside vendors, tub repair, gutter repair tile work, etc.) | Oversees Turnover Truck(s), scheduling, training, overtime, collecting receipts and weekly billing | Oversees outside contractors hired to perform work, make sure they have access, collect invoice, weekly billing (deck staining, electrical repairs, tub repair, tile, fireplace and HVAC and duct cleanings) | Coordinates move-in/move-out walkthroughs with tenants | Conducts pre-move-in walkthroughs: testing the HVAC system, fridge, freezer, stoves, toilets, and microwaves - dishwasher, washing machine, and dryer | Sets expectations with tenants on how to work with us moving forward: walks tenants through changing filter, how to use emergency service, lockouts, how to submit maintenance requests (you won’t need to be home, but can request to be), show them which keys go to where, walks them through trash, parking, building, etc., guidance on not closing washing machine | Documents and schedules any lingering work with maintenance team | Sends move-in /out documentation and any additional work orders for approval | Liaises between internal maintenance, finance, and leasing teams | Working with other departments and team members to ensure owners know the scope of work, how security deposits work, how they will be billed, how they can make a payments or if needed deposit process, do any extra work to ensure a smooth transition (tenant to tenant, tenant to owner, tenant to sale) | Oversees the utility transfers as needed

 

Job Requirements:

 

|2-4 year Degree preferred | 1-2 years work experience in a similar field | Ideal previous experience would include inspecting homes or working in construction management | Strong computer skills | Attention to detail | Bilingual in Spanish may be preferred or required | Desire to be proactive and create a positive experience for others | Prior experience with all of the job responsibilities is not a requirement, but genuine enthusiasm for working with people and maintaining homes is | Driving own car (with a set stipend) is preferred, but not required | Strong integrity and ability to manage own time

     

Hours: 8:30am -- 6:30pm, some evenings and weekends, on-call on a rotating basis (never more than 1 week/month); 50% of time in the field | Salary Range-$50,000-$55,000 | Ideal start dat-February 19 | No Phone Calls Please | Subject line: House Turnover Coordinator

Client Experience Manager

 

We are currently accepting applications for a future Client Experience Manager, looking to start in early June. We are looking for someone who lives to delight customers with excellent communication skills and a great attitude. Candidates should be able to execute monthly property management processes and create a stellar experience for clients, even when managing challenging problems that do not have simple solutions. This position creates long-term relationships and offers ongoing support to owners and tenants. It is one of the most crucial positions to delivering an exceptional living experience.

 

To be successful as a Client Experience Manager, candidates should be professional, organized, and able to empathize with clients. Candidates must be comfortable with upset clients and find joy in turning a situation from negative to positive. Prior property management experience is not a requirement of this position. Most importantly, a candidate should have a genuine desire to cheerfully solve problems while also maintain some of our most crucial monthly processes.

 

Key Job Responsibilities: Manages administrative property management processes such as lease renewals, roommate swaps, tenant notice, etc. | Manages general email, phone, and web inquiries as well as liaising between associations, tenants, and owners | Actively manages non-maintenance projects for occupied properties (pet requests, rental verifications, noise complaints, neighbor concerns, alteration requests, mail, etc.) | Manages off-boarding process for clients leaving the portfolio and tenants ends leases early | Maintains compliance with DCHA voucher applicants and supports any niche rental programs (ADUS, etc) | Supports leasing team and onboarding team as needed | Manages and administers bi-annual client satisfaction surveys and delivers results and findings back to leadership and teams | Attends team meetings and develops good working relationship with all departments |

 

Job Requirements: Bachelor’s Degree strongly preferred | 1-2 years customer service experience required (ideally at a service-based company) | Strong written and verbal communication skills | High emotional intelligence and empathetic | Ability to find a solution to problems quickly and coach clients to a middle ground | Enjoys problem solving and approaches issues with the mindset that everything is solvable | Desire to be proactive and create a positive experience for others | Strong integrity and ability to manage own time | Multitasker and able to manage multiple priorities on at any time | Derives joy from a positive client experience | Can keep up with a high volume of email |

     

Classification: Full-time support
Company: Nest DC, LLC
Location: 87 Florida Ave NW, Washington, D.C. 20001
Salary: $45,000- $50,000
Schedule: 9:00am -- 5:30pm, some evenings and weekend work

     
 

Photographer/Onboarding Specialist

 

We are currently looking to hire a Photographer/Onboarding Specialist to start in early April. We are looking for a skilled real estate photographer with excellent writing skills and a great attitude. Candidates should be able to coordinate photos with clients, write listings in a “Nesty” tone, and communicate with clients and internal team flawlessly. This position provides the first impression to owners during the marketing phase and is crucial to providing excellent property management.

 

To be successful as a Photographer, candidates should be professional, organized, and client-focused while also being thorough and accurate. The Photographer must be comfortable with email, Google calendar, photo shoots (of both occupied and vacant properties), editing photos, writing listings, and posting properties online. Most importantly, a Photographer/Onboarding Specialist should have a genuine desire to present top-notch photos and listings while providing stellar service to both owners, tenants, and teammates.

 

Job Responsibilities: Takes professional quality photographs of Nest properties including all features that will be highlighted (yard, patios, roof decks, parking spots, etc.) | Coordinates via email or phone with owners and/or tenants to take photos and represents Nest appropriately at all times via email, phone and in person | Writes all listings for new properties using photos and leasing questionnaire | Edits, uploads and stores photos within 12 hours of shoots | Posts listings to Nest website within 12 hours of shoots | Manages calendar and keeps all appointments accurate in real time | Helps to plan and coordinate daily Instagram posts using property photos and listings |

 

Job Requirements: College degree strongly preferred | 2-3 years real estate photography experience required | Customer service experience required | Strong written skills | Attention to detail | Desire to be proactive and create a positive experience for others | Own transportation (with a set stipend) is preferred, but not required | Own photography equipment is required | Strong integrity and ability to manage own time | Superior time management skills when managing multiple priorities timelines |

     

Classification: Full-time support
Company: Nest DC, LLC
Location: 87 Florida Ave NW, Washington, D.C. 20001
Salary: $58,000- $62,000
Schedule: 9:00am -- 5:00pm, Saturday photo processing on occasion, 60% time in field