MOVE-IN INFORMATION

CONGRATULATIONS ON YOUR NEW HOME!

We here at Nest are really looking forward to working with you. We are a community-oriented, values-based company, and we want you to have a great experience as a Nest resident. This page is designed to help you prepare for the first step, your upcoming move in!

Preparing For Your Move-In


  • STEP 1: PAY SECURITY DEPOSIT WITHIN 24 HOURS OF SIGNING LEASE

    This can be done via your Appfolio Tenant Portal. Please reachout to your leasing agent for details

  • STEP 2: SET UP UTILITIES

    Be sure to set up required utilities in your name to start on or before the day of your move-in walkthrough if each utility is your responsibility as outlined in your lease. Keep your confirmation numbers on hand for STEP 5.



    Electricity (if your responsibility):


    PEPCO: 202-833-7500 or online



    Gas (if your responsibility):


    WASHINGTON GAS: 703-750-1000 or online



    Cable & Internet: If your building doesn’t require a specific internet or cable vendor, you have the option of calling your preferred company to set up an account directly with them, if they service your address.



    VERIZON: 1-800-225-5499


    RCN: 1-800-746-4726


    COMCAST: 1-800-934-6489

  • STEP 3: PURCHASE RENTER'S INSURANCE & LIABILITY COVERAGE

    An electronic copy of your Certificate of Insurance with Nest DC named as an 'Additional Interest' is required in order to schedule your move-in walkthrough. 



    You should make sure you are covered for both liability and personal property, as not all renter's insurance policies cover both.

  • STEP 4: COORDINATE EXACT MOVE-IN SLOT WITH BUILDING POC (CONDOS ONLY)

    If you are renting in a condo building, keep in mind that there are two management entities involved in your housing experience. Nest DC, on behalf of the owner of this particular unit, manages all things related to your specific unit (think: anything inside your four walls). We'll be your point of contact for any in-unit maintenance, questions about rent or lease terms, etc. Separately, there is a building management company that handles things such as call box programming, package issues, common area maintenance, etc. They are your point of contact for all things related to the building.



    While we manage your unit, we don't manage the entire building. Every condo building is a little different - look to the condo rules (attached to your lease) for exact instructions on contacting the building manager to reserve an elevator, paying any move-in fees, reserving designated parking, etc. Some buildings have time and date restrictions regarding moves, so it is best to check with them BEFORE booking movers or planning your move-in day. Confirming with the building manager that all steps are completed will ensure the smoothest move-in experience.



    *If the building doesn't have dedicated parking for moves, you can reserve street parking through the city for a small fee. To apply for No Parking Signs, visit the TOPS (Transportation Online Permitting System) website to register and apply for a "Parking/Occupancy Permit." It is a multi-step process that involves printing the signs at your local Police Department and hanging them in your preferred location 72 hours in advance, so plan to do this ahead of time!

  • STEP 5: RESERVE STREET PARKING (IF NECESSARY)

    You can reserve street parking through the city for a small fee. To apply for No Parking Signs, visit the TOPS (Transportation Online Permitting System) website to apply for an “Emergency - No Parking” Permit. It is a multi-step process that involves printing the signs at your local Police Department and hanging them in your preferred location 72 hours in advance, so plan to do this ahead of time.


  • STEP 6: SCHEDULE MOVE-IN WALKTHROUGH

    Congratulations, you're on the last step with us! Please refer to our email to schedule the move-in walkthrough of your unit or arrange for key pick-up. (Remember: this walkthrough is different from your move-in date that you've coordinated with the building, if you live in a condo!)

Tenant FAQ

  • HOW DO I LOG INTO MY APPFOLIO PORTAL?

    Click here! On the portal, you can pay rent, submit non-emergency maintenance requests, purchase renter's insurance and access a copy of your lease at any time.


  • WHEN AND HOW DO I PAY MY RENT?

    Payment is due on the 1st of each month and first month's rent is due the day your lease starts. Rent can be paid through Appfolio using your personalized tenant portal where you can set up auto-pay or login in advance of each month to manually pay. You have the option to pay by E-check (Appfolio charges a flat rate of $2.49 as a convenience fee) or Credit Card (percentage service charge). Auto payments can be updated at any time, but if rent is overpaid, we do have to wait for the payment to clear (1-3 business days) before we can issue a refund check.

  • WHY DO I NOT SEE MY RENT PAYMENT WHEN I LOG IN?

    Rent payments are charged on the portal 15 days before the due date. You are welcome to make payment at anytime, but if you have any questions about this please email finance@nest-dc.com.

  • WHY DO I SEE A LARGER AMOUNT DUE WHEN I LOG IN?

    Don't be alarmed! On your main Appfolio page, you will see the full amount due each month. If you have housemates, you can set up to pay whatever agreed upon portion of rent you would prefer, but you will always see the full outstanding rent amount on your main page. You can also click Payments and view your full ledger to get a detailed breakdown of any charges.

  • CAN I PARK MY CAR PERMANENTLY ON THE STREET?

    If you plan to park your car on the street regularly, make sure to update your address with the DMV and apply for the appropriate zone registration stickers. If you’re moving from a different state, you’ll need to update your license and tags before you can apply for a zone sticker.


  • I’D LIKE A FLOORPLAN, IS ONE AVAILABLE?

    We ask all owners if they have floorplans of their units to make them available to us. If they are provided to us, we automatically share those with tenants via the Appfolio portal (Shared Documents). Most DC homes and condos were unfortunately built before floor plans were standard so it's posssible there are none available.


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