HOUSE INFORMATION

Login to your tenant portal and pay your Security Deposit in full. Individual tenants can make separate payments towards the deposit. We will use the online ledger when refunding deposits so recommend each person paying the portion they intend on having us hold as a deposit. Depending on your preference, you can also set up recurring rent payments or monthly rent notification reminders.

Additionally, your first month's rent payment is due within 48 hours of signing your lease. Keep in mind that until we receive both your deposit and first month's rent payment, we will not hand over keys.

Be sure to set up required utilities in your name to start on or before the day of your move-in walkthrough if each utility is your responsibility as outlined in your lease. Keep your confirmation numbers on hand for STEP 5.

Electricity (if your responsibility):

PEPCO: 202-833-7500 or online

Gas (if your responsibility):

WASHINGTON GAS: 703-750-1000 or online

Cable & Internet: If your building doesn’t require a specific internet or cable vendor, you have the option of calling your preferred company to set up an account directly with them, if they service your address.

VERIZON: 1-800-225-5499

RCN: 1-800-746-4726

COMCAST: 1-800-934-6489

An electronic copy of your Certificate of Insurance with Nest DC named as an 'Additional Interest' is required in order to schedule your move-in walkthrough. The address for Nest should be listed as:

Nest DC LLC 

PO Box 12367

Columbus, Ohio 43212

If your insurer allows you to add an email address, please also include status@foxen.com

Please email your COI to status@foxen.com. Uploading your COI to your Appfolio portal does not alert Nest that you are properly enrolled.

You have the option to purchase renter's insurance through the insurance company of your choice or you will be auto-enrolled in Foxen's liability insurance plan (FAQ here). 

Please note that Foxen's liability policy may not cover personal property as well as a separate renter's insurance plan. You should make sure you are covered for both liability and personal property, as not all renter's insurance policies cover both. We encourage you to compare plans to ensure that you are properly covered.

You can reserve street parking through the city for a small fee. To apply for No Parking Signs, visit the TOPS (Transportation Online Permitting System) website to apply for an “Emergency - No Parking” Permit. It is a multistep process that involves printing the signs at your local Police Department and hanging them in your preferred location 72 hours in advance, so plan to do this ahead of time. 

Click here to schedule your move in walkthrough. Congratulations, you’re on the last step with us! Keep in mind, the security deposit must be paid in full and you will need your utility confirmation numbers as well as an electronic copy of your certificate of renter's insurance handy in order to request your walk through time. If you have multiple housemates, please designate one person in your household to complete this form!

Click here! On the portal, you can pay rent, submit non-emergency maintenance requests, purchase renter's insurance and access a copy of your lease at any time.

Payment is due on the 1st of each month and first month's rent is due the day your lease starts. Rent can be paid through Appfolio using your personalized tenant portal where you can set up auto-pay or login in advance of each month to manually pay. You have the option to pay by E-check (no extra charge) or Credit Card (percentage service charge). Auto payments can be updated at any time, but if rent is overpaid, we do have to wait for the payment to clear (1-3 business days) before we can issue a refund check.

Rent payments are charged on the portal 15 days before the due date. You are welcome to make payment at anytime, but if you have any questions about this please email finance@nest-dc.com.

Don't be alarmed! On your main Appfolio page, you will see the full amount due each month. If you have housemates, you can set up to pay whatever agreed upon portion of rent you would prefer, but you will always see the full outstanding rent amount on your main page. You can also click Payments and view your full ledger to get a detailed breakdown of any charges.

If you plan to park your car on the street regularly, make sure to update your address with the DMV and apply for the appropriate zone registration stickers. If you’re moving from a different state, you’ll need to update your license and tags before you can apply for a zone sticker.

We ask all owners if they have floorplans of their units to make them available to us. If they are provided to us, we automatically share those with tenants via the Appfolio portal (Shared Documents). Most DC homes and condos were unfortunately built before floor plans were standard so it's posssible there are none available.