Leasing Specialist

 

Working in a team environment, our Leasing Specialist will be an energetic self-starter and a people-person at heart. This person will be a crucial member of the Nest DC leasing team and provide support for all Nest clients and prospective clients. This position manages the leasing process from start to finish for up to 18 properties at a time. Part of what makes Nest DC a great place to work, is everyone’s 'do whatever it takes' attitude. A willingness to jump in and help when it is needed goes a long way. We all work for each other in a collaborative manner.

Office Hours: 9am – 6pm | Conducts Showings 3-4 Weekend Days/Month, Frequent Evenings

     

Learn more here

 

This position manages the leasing process from start to finish for up to 18 properties at a time. Part of what makes Nest DC a great place to work, is everyone’s do whatever it takes attitude. A willingness to jump in and help when it is needed goes a long way.

 

Key Results Area #1 | Schedules and Conducts Showings | (50%) 20-25 hours/week

  • Responds to inquiries (email and phone) within 4 hours during business day and no less than 24 hours
  • Shows units with a strategy and plan for walking potential tenants through a space
  • Always collects contact info when scheduling, exact time, name, phone, emails to effectively confirm and/or cancel showings accordingly
  • Keeps google calendar updated and accurate with showing information
  • Organizes showings in an efficient manner taking into consideration travel time and neighborhoods
  • Includes as many answers to questions as possible in initial emails in effort to minimize email volume
  • Hosts open houses and individual showings depending on level of interest. Always communicates to potential tenants if it will be a single or joint showing to set expectations clearly
  • If property is occupied, schedules with owner and/or tenants in place to ensure approval
  • Sends guest cards and applications to interested showings before leaving property
  • Communicates with applicants and future tenants using Appfolio to keep accurate records


  • Key Results Area #2 | Executes Leases and Maintains Compliance | (20%) 8-10 hours/week

  • Balances owner’s preferences on rental price, pet allowance, lease length and start date with tenant’s requests to effectively negotiate and sign leases
  • Processes prospective tenants applications and moves applications to offer a lease as instantly as possible when applicant meets qualifications and prioritizes active lease offers to ensure qualified applications convert to leases
  • Drafts leases in Appfolio and/or assists in electronic signature of documents as needed. Edits leases and addendums to include owner preferences that are allowable by DC Law when requested
  • Monitors active lease offers and communicates clearly to tenants the urgency in signing and only keeps offer extended for 24 hours
  • Countersigns leases and creates lease fee bill (mostly automatic). Sends executed lease to owner for their records to close out the leasing process
  • Coordinates with buildings as needed to ensure building rules are sent to tenants, moves are scheduled appropriately, and tenants are added to any building wide communication
  • Closes the conversation with new tenants by sending move in letter, confirming payment of security deposit within 24 hours, introducing to building manager (if applicable) and introducing them internally to turnover coordinator
  • Occasionally assists with move in coordination (scheduling cleaning, making keys, utilities) when needed


  • Key Results Area #3 | Manages Listings | (15%) 6-8 hours/week

  • Keeps Marketing Board in Monday.com updated in real time with status changes
  • Keeps Appfolio rental application dashboard updates with status changes
  • Learns all property details and retains information from listings and questionnaire in and out day to be an expert on the space and the owner’s preferences
  • Organizes and maintains timely appfolio records for properties that are being leased by entering important information into property management software accurately
  • Posts units to Craigslist within 12 hours of Listing Email being sent
  • Maintains and edits listings on Nest Website, Craisglist, Zillow, Postlets, etc. with extreme attention to detail as price and offerings change
  • Adjusts wording, title and photos in listings that have been posted for more than two weeks in order to refresh them as needed
  • Unlists properties on all outlets as soon as lease is fully executed and updates any other applicants or interested party of unavailability using it as an opportunity to drive interest to other listings


  • Key Results Area #4 | Maintains Knowledge of Market and Advises Owners | (15%) 6-8 hours/week

  • Communicates with clients and potential clients in a timely manner
  • Represents the Nest Brand (stylish, friendly, casual, approachable, professional) in all communication mediums
  • Learns history of neighborhoods and their amenities (schools, restaurants, grocery stores, bars, events, etc.) and keeps up with new openings to better represent homes
  • Demonstrates expertise of the rental market and landscape to more effectively advise owners on pricing and strategy
  • Works with owners to set price and effectively coaches owners through leasing process
  • Updates owners every 24-72 hours depending on the owner’s desire, communication style, and level of activity at the property


  • Skills Required for Performance Standards:

  • Extremely detail-oriented
  • Superior organization and time management skills
  • Ability to work independently and is self-directive
  • Ability to communicate clearly and accurately to a range of audiences, both verbally and in writing
  • Willingness to jump into new tasks and help out other team members
  • Strong interpersonal skills
  • Proficiency in MS Office including Word and Excel
  • Knowledge of Apple computers
  • Ability to quickly learn property management software and tools
  • Provides feedback to team members and supervisors to help better systems
  • Helps answer client calls and field general questions about Nest/Roost


  • Monthly Goal: Executes at minimum 10 leases per month after successful training period and maintains excellent relationships with all owners and prospective tenants. Actively contributes to quarterly team profit and service goals.

    Office Hours: Monday – Friday 8am-5pm, with possible evening & some weekend hours | Experience in home maintenance and/or construction Knowledge, Skills and Abilities Required | Ability to work on a team, is self-directive and detail-oriented | Strong problem solving skills | Ability to make changes as requested to scope of work - Able to work indoors and outdoors, able to lift 75lbs+ | Superior time management skills when managing project timelines | Preferred: - Knowledge of google calendar for purposes of scheduling and communication | No Phone Calls Please | Subject line: Leasing Specialist
     
       

    Maintenance Technician/Painter

     

    From on-site management to asset management to capital improvement management, we can customize a working relationship with individual residences and buildings that suit their unique needs. Working in a team environment, our Maintenance Tech/ Painter will be an energetic self-starter. This person will provide support for Nest DC property management tenants and owners on our Starling team as well as help with our own portfolio of properties. Specific tasks related to the Maintenance Tech/ Painter position may include but are not limited to the following: Perform exceptional patching and painting work to turn over properties between tenants Performs routine preventative maintenance and repair Make trips to the hardware store, handling keys Manage regular property needs at turnover, such as patching, painting, caulking Perform minor repairs in homes and condos of varying ages (100 years old to brand new construction) Ability to track property expenses and bill appropriately (i.e. maintenance supplies and parts) Knowledge of DC and the ability to navigate the city 100% in the field

         

    Office Hours: Monday – Friday 8am-5pm, with possible evening & some weekend hours | Experience in home maintenance and/or construction Knowledge, Skills and Abilities Required | Ability to work on a team, is self-directive and detail-oriented | Strong problem solving skills | Ability to make changes as requested to scope of work - Able to work indoors and outdoors, able to lift 75lbs+ | Superior time management skills when managing project timelines | Preferred: - Knowledge of google calendar for purposes of scheduling and communication | No Phone Calls Please | Subject line: Maintenance Tech/Painter